FAQs


When will I receive my order?

Most products are shipped to you within one week after you place your order. You will then need to allow 3-4 weeks for delivery of the products to your home due to the fact that we get our products are drop shipped and gotten directly from the manufacturer and will be even longer due to COVID-19 in customs. If you order a product that is on backorder, we will notify you of the expected shipping date.

What shipping options are available?

Our products are shipped via UPS, FedEx or in some cases by common carrier truck. You will receive a tracking number so that you can track your shipment.

Will I receive an order confirmation?

We send out a confirmation email immediately upon order placement, generally within 5 minutes. This email is an acknowledgement of your order and includes the details of your purchase along with an order number to assist us when discussing your order in the future. You may also see your order information by clicking on “Your Account”.

Can orders be shipped outside the United States?

We are currently only ship to all states in the United States except Alaska and Hawaii.

What if I receive incorrect or damaged merchandise?

Your total satisfaction is extremely important to us, and you can be assured that we will do everything we can to immediately correct all problems with minimal inconvenience to you. Please see our return policy for details and instructions.

When is my credit card charged?

Your credit card will not be charged until your order is ready for shipment. A credit card bank authorization is obtained upon placement of your order.

Can I see the merchandise in person?

All of our items are special orders and can only be viewed online. Please rest assured that our designer personally selects all pieces before placing them on our site, and all of the pieces have passed her scrutiny for design, value, and quality.